Orchestrating The Connected Experience: Accelerating Value for Energy & Utilities with Generative AI

In demanding industries such as energy and utilities (E&U), AI-first and cloud-based technologies are a force multiplier, offering scalable, flexible and multimodal solutions for today’s dynamic workforce challenges.

Powered by breakthrough advances in generative AI, human-assisted services are opening up new realms of possibility in the pursuit of excellence. Such tools improve customer and employee experiences and service levels by automating routine and repetitive tasks for greater efficiency and accelerating workloads at an unprecedented scale and speed. Trained by top-level experts and models, generative AI virtual agents also bring an effortless and increasingly empathetic approach to handling surge events and operational issues with effective communication that is adaptive and responsive to company and consumer needs.

Enabling faster decision support in today’s competitive landscape, generative AI-powered solutions enhance everyday workflows to drive meaningful progress in the E&U sector. Virtual assistants can process a massive volume of disparate data sets with ease to generate recommendations and facilitate positive outcomes for technicians—from increasing on-site awareness and safety to expediting critical asset inspections and maintenance to minimize disruptions and downtime.

Customized to orchestrate a better, more personalized and connected experience, Genesys’ generative AI solutions help teams find new pathways to resolve some of the industry’s most pressing operational challenges.



This report was written in partnership with Genesys.